Requesting shim support
If the shim isn't doing what it's supposed to, here's a simple shell script that can help us diagnose the problem. (Review the source code and log output to ensure that it does not contain privileged information.)
curl -# https://deploy.userify.com/debug_shim.sh | bash
Please attach the debug.log output file to your bug report.
NOTE: the debug.log contains confidential, non-anonymized data, including your company and project name and ID.